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Freezer Issues and Hog/Chicken Fund

October 18th, 2021 at 01:11 am

I don't know if I've talked about the freezer debacle or not, but the freezer we bought last December broke down in late July and we have been put through the wringer with Frigidaire ever since, trying to get them to honor their warranty.  For a long while it just felt like they were trying to run out the warranty.  Plus no one in town fixes Frigidaires anymore unless you've bought it from them.  We didn't buy it from any of those places.  We would have, but no one other than Home Depot had freezers when we bought it due to shortages.

Well, I felt from the beginning that the door didn't match up right, but at least the freezer was working, even if the light kept coming on saying it wasn't at temp, but it was still at freezing so we dealt with it.  Then in July thing started thawing out and it started running all the time and then it sounded like an airplane was taking off every couple of hours, which definitely sounded like the motor or a belt to me, so I unplugged it.  So we managed to split what was in it between our small chest freezer, our one fridge freezer, and two shelves and the door of Mom's freezer, and whatever we would eat for the next few days went into the fridge to finish thawing out.

And that started the hours on the phone trying to get it sorted.  First it took a month to find someone who would repair it for us under warranty and they were in Seattle.  So twice Frigidaire sent them a repair order for the model number of our Freezer, but with the word refrigerator on it.  So because those didn't match, they repair company rejected it.  Of course it took a week for them to receive the order, a week for them to reject it, and a week for us to try to resolve the problem with Frigidaire.  So that's six weeks.  Then we finally escalated it to someone higher up and she completely erased everything that was in the computer under our names and restarted from scratch.  She made sure everything lined up, model number matched freezer, sent it off to the repair place and...one week later, they recieved the work order and it said our model number and...refrigerator.

So the repair shop is saying they don't match again and they can't fix it until it does.  So back to Frigidaire and talked to the same woman and she escatled it higher and that someone went and yelled at the repair shop that it was on their end this time and to pull their heads out and fix this.  So we finally got a person scheduled and they came out on Monday.  And I was right.  The door wasn't hung properly and the gasket was irregular and not fitting right.  And the motor had burnt up most of the way and it was a good thing I unplugged it when I did.

So now it is going to take a while for the parts and they will be back on November 4th with a new freezer door and a new motor and hopefully then we will be back up and running with a little over a month of warranty left.  So while they didn't quite run out the warranty, it was close.  I mean, we still would have gotten it fixed as they started the ticket before it expired, but this took forever and I am quite frustrated by the sheer idiocy of the whole mess.  I am also frustrated over how much we had to do, instead of Frigidaire just calling them the first time and getting the mistake corrected, we had to do all the work of calling back and forth between the two places.

But I won't believe it is over until the freezer runs again.

On the bright side, the lady who raises pigs, pushed our butcher date out until November 12th instead of October 12th, which should give us enough time to see whether the repaired freezer is working.  She said if we have to we can push out to the December 12th date.  She sends hogs to butcher every month and what isn't bought by regular people is sold to stores.  And we can keep pushing it if it turns out the repairs don't work and we end up buying a new freezer, even if that means the end of next summer or something after we save up again.  She's very good to work with.

I hope we can get it for the 11/12 butcher date, though.  I will feel a lot better with both a steer and a hog in the freezers and I can work on buying organic chicken for whatever space is left.

I had $175 left in the grocery envelope due to having to not buy any beef anymore, so I added that to the Hog/Chicken Fund.

$1013.00 Starting Balance

+_175.00 Amount Added

---------------------

$1188.00 New Balance

And once we have all of the pork and chicken in the freezer I will start saving up for both a lamb and the next steer with leftover grocery money.  It will be nice not to have to go down the meat section at the grocery store anymore.  Doing it this way really works for us.  We have better quality meat at lower than grocery store prices, especially beef.  $4.50 a pound for grassfed ribeye steak is looking very good right now.

I am also thinking about buying some emu steaks.  We've had ostrich, but never emu.  They are supposed to taste very similar, but emu is half the price of ostritch.  We like ostritch but don't consider it affordable.  We've found a place that ships it, but with shipping delays they say it could be partially thawed by the time it arrives, since they are way across the country and freezer packs or dry ice only last so long.  I'm hoping to find some place closer.  We do have an emu farm in Oregon, but all they seem to sell is the oil, not the meat.  It's hard to internet search it when these two places seem to have all the results lead back to them.

If I do order I want to make a smaller order to make sure we all like it.  Smaller orders are harder because they thaw out faster.  Larger orders have a lot of frozen meat to help keep the bulk of it frozen longer.  We'll see.  I think that's for something down the road, maybe when the shipping gets back to normal.  We will see.

 

1 Responses to “Freezer Issues and Hog/Chicken Fund”

  1. rob62521 Says:
    1635100125

    That is horrible! I'm sorry you have had to deal with this. No one has customer service anymore.

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