I live, write, and garden in the PNW with my husband of 28 years, disabled daughter, adult son, and my 84-year-old mother. We have paid off $250,000.00 worth of debt (if you include the interest) in the last fifteen years and as of 6/12/2020 are 100% DEBT FREE!!!!Well, I finally heard back from Best Buy. I guess it took the 2 full weeks to realize the laptop was beyond repair, which seriously, it wasn't. All it needed was a new screen. It worked just find if you hooked it up to a monitor. To me, that's like totalling a car because you need to replace the windshield. *sighs*
Anyway, they said I could get a new one of comparable value for free or credit towards an upgrade. I'm sure there won't be one of comparable value. And is that comparable value in today's dollars or in the dollars of the year I bought it? I liked my old laptop. It had the best keyboard in the world for typing quickly, plus a ten-key pad so I could easily enter stuff into spreadsheets.
And will the remainder of my service contract transfer to the new one or be refunded? And what about the one time license for my Office software that was only to be installed on one computer? And what about the fact that I'd just renewed my Kaspersky anti-virus program? Are they going to replace all of that or am I just going to be out of luck on those counts. I might have to make a fuss.
I wonder if I get the broken one back then? Because if I do, we can hook it up to a spare monitor and use it as a backup computer that has Office on it. The kids would like that since they are working out of Open Office and Office 2007 respectively. They probably won't let me keep it, though.
I guess it's a good thing I kept putting money in the laptop fund as I will likely need to buy a new service contract. Won't go without it after how much value I got out of it with these last several repairs.
Computer Issues
March 15th, 2012 at 03:01 pm
March 15th, 2012 at 05:39 pm 1331833150
When we went thru he77 with Stap7es trying to get our laptop fixed. Three service techs, sending it out, 3+ weeks without a computer and they couldn't fix it. A local guy repaired it w/a 24 hour turn around no problem and for $90. The big store "service/repair" is total crap IMHO.
Good luck.
March 15th, 2012 at 05:53 pm 1331834020
March 15th, 2012 at 08:12 pm 1331842352
CCF--They said it was highly likely Kaspersky would transfer the anti-virus, but they didn't think MS would transfer Office.