So, I think we are in the third quarter of our saga on trying to get Frigidaire to honor their warranty for our lemon of a freezer. Frigidaire won't give the money back until they have the freezer in their possession, so after spending an hour and a half at Home Depot, with them being so great at helping us get this figured out, they will be picking up the freezer tomorrow to ship back to Frigidaire. We should see our credit card credited the money in a week or so.
I didn't think we were going to be able to get more than store credit on a new one, but the ever so helpful staff of Home Depot were able to get that for us. They were so good to work with and commented on DH's patience more than once. But what good is to get impatient or mad? It doesn't make things go any faster, and you are ruining someone else's day. It isn't their fault Frigidaire has been so ridiculous for five months.
But since we are getting the money back, we are going to go ahead and go over to the place that will fix what they sell and jump through all the hoops with companies for you on warranties, and we will buy a freezer there. And then wait and wait and wait some more for it to be shipped. And maybe in a month or six we will actually have a working, brand new freezer in our house and can move on. And if the money doesn't come in time, we will use the hog fund money to pay off the freezer.
I don't know if I feel like there is a light at the end of the tunnel or not. I'm still in the I'll believe it when I see it mode. It's been utterly exhausting and that's been with DH doing most of the work. And he's had to use vacation time to deal with it all, because it had to be done during working hours, so we've lost money on this stupid thing.
I don't know if this is a fluke with Frigidaire or not. We've got a great chest freezer from them and had no problem with it for several yars. My mom has a fantastic upright from them. But our upright was just trash from the get go. And that model has been discontinued and has a lot of nasty reviews on it that it didn't have when we bought it. So obviously it was a lemon model to begin with.
So I am not sure about dealing with them again, but I think the only other company that makes a freezer big enough is GE. Unless we just decide to do another full size chest freezer and put the little one out in the garage. It's not really what I want, but it may end up being our only option.