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Bad Customer Service

March 31st, 2011 at 04:01 pm

Just had a really bad encounter with a cashier at Kmart. She was a real snot and refused to take my $3 off catalina coupon. Her computer wouldn't take it and I know there is a way to override it but she wouldn't do it. It hadn't expired, I had qualifying purchases, and it came from that very Kmart. She was acting like I was the one with the problem because it was "only" $3.

She didn't get her supervisor for me because customer service was backed up. It took me 25 minutes to get through her line with only one person in front of me. I had too many people in line behind me to get out and switch lanes, was sort of trapped there because of how their aisles are. In the amount of time she served one person the only other line that they had just opened up served seven people. She was super slow and just didn't seem to care how long it took her to do stuff. It took us less time to shop than to check out and that was with my daughter trying on 3 different bathing suits.

I just filled out the survey at www.kmartfeedback.com and left contact info so maybe I'll hear something from them, but I won't hold my breath. Oh, and she was really super snotty when 2 more catalina coupons printed out and she handed them to me. And I'm thinking, "Great, two more coupons I won't be able to use." I am thinking about calling the store manager as well and complaining or maybe writing a letter. I just don't like being treated like this.

Oh, and this woman was older than me, I reckon around 45 to 50, so she certainly should have known better than to be so rude. I've actually never had a young person treat me badly at Kmart. They all seem to care about their jobs. It felt like this woman felt she was too good for her job, like she was just putting in her time. That should never be so obvious to a customer.

End rant.

5 Responses to “Bad Customer Service”

  1. crazyliblady Says:

    Feel free to write a letter addressed to the store manager. You could call and find out exactly who that is to make sure it gets to him/her. I had a really bad experience at Walgreens and complained in writing. The manager actually called me on the phone and assured it would never happen again. I have not seen that person in the store since.

  2. Amber Says:

    Yes, I woud contact the store manager. Sorry to hear that

  3. retire@50 Says:

    nothing ruins the joy of saving on a purchase faster than a nasty cashier Smile fortunately they are rare.

  4. debtfreeme Says:

    Call the store manager! That should neer have happened and she shold be talked to both for the attitude and the lack of finding a workable solution.

  5. Looking Forward Says:

    I would take your reciept and the coupon to customer service next time you go there and ask for the $3.

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