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AutoVantage Bites

December 29th, 2006 at 01:30 am

Okay, so I posted how I had to cancel several of those programs on the 19th. Well, what do you suppose AutoVantage does? Charges me on the 21st after telling me there would be no further charges. So I called them up for the 3rd time. This time instead of LaTosha, I got Lilia or Lilian, not really sure as her English was not that great and the boiler room she was in was very loud.

Her line, "Our records show that you are still an active member." Snarky voice.

Me: "That's funny because I cancelled on the 19th and you charged me on the 21st."

Her: We have no record of that.

Me: I have a confirmation number and the name of the person I talked to.

Her: Oh. (Pause). Okay, give me the number, then the name. (I do.) Oh, here it is. You're right, it didn't get into the computer. (Switched from Snarky voice to Dumb Blonde voice).

Me: Oh, really? Then what are you looking it up on? (Silence) This charge better be removed from my credit card within the week or I am contacting the BBB and I will be disputing this with my credit card and blocking your charges.

Her: It'll be taken care of. (Back to Snarky voice)

Me: That's what they said the last two times I've called.

Her: I said, It'll be taken care of. (Nasty voice now) Thank you for using AutoVantage. (And she hung up on me).

Me: Screw you, you rude little troll and the horse you rode in on.

I will never ever do business with any company owned by Trilegeant again. If any of you feel like doing a trial membership with AutoVantage, DON'T. It's nothing but grief. They should have cancelled back in June!

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