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We Made It

March 16th, 2013 at 10:50 pm

We are safe in California and tomorrow:

I'm a trifle irritated with BoA at the moment. They put a fraud alert on our main VISA card. Disney accidentally processed our ticket purchase twice so we called BoA because it was showing up as pending twice. And with something that costs $2030 we wanted to make sure that the extra charge got off, so DH called them. So on the Disney end it was cleared up within 12 hours, but BoA decided it was going to lock us out of viewing our account online.

Even after I answered every single security question (and there were a lot of them) they still won't let us access that account online. We can, at least, still use the card, but I want to be able to get to it online, because I want to double check it got taken off. Then on Tuesday when the money arrives from ING to my regular CU account I wanted to pay off the tickets. *grumble growls*

They won't talk to me over the phone even though I am a joint account holder, not just an authorized user, because DH is the one that talked to them originally. It is stupid. Oh, I'm sure it is all for our "benefit" but it annoys me nonetheless. We did not ask them for a fraud alert and to lock us out of our internet access, we asked them to clear up a simple problem and instead they made it ten times more complicated.

I'm not sure why I expected them to be able to do it right though. It is the Evil Empire, after all. I swear if Alaska Airlines partnered with any other bank I would drop them in a heartbeat.

13 Responses to “We Made It”

  1. Wino Says:

    Now you know what Darth Vader did before starting his pilot training. He was a VP at BoA.

  2. JulieA Says:

    Have a great vacation Robin.

  3. creditcardfree Says:

    Oh, don't let it ruin your vacation. Have fun. Be happy!!

  4. starfishy Says:

    happy vacation to you and family! Smile

  5. mjrube94 Says:

    Have a great time!

  6. snafu Says:

    Wish you all a wonderful holiday and much fun in the happiest of venues.

    Since you've had issues with CCs, I hope it's ok to suggest an alternate system that many of us use so that CC offers benefits rather than annoy. It's important to know the billing cycle for your particular card[s]. You can usually ask for a particular 'due date.' Use their money by charging the trip one or two days after billing closes. The charge will not post/list until the following month's cycle. You can pay the balance on-line, whenever convenient but date the release of funds at least one full business day in advance of due date. You will avoid interest or late fees.

    Many of us use CCs because VISA, MC, AMEX will intercede on our behalf if there is a dispute/failure of merchandise. It incidentally provides a good record of purchases and benefit in the way of cash back or points.

  7. Thrifty Ray Says:

    Have a great time! Try not to let the online thing get to you - it will work out- and the memories you are creating are so much more important! ENJOY!!

  8. LuckyRobin Says:

    It's all been sorted out now and we have our access back.

    Snafu, we did do it after the closing date, I just don't like to carry a balance anymore so I'm pretty quick to pay it off. I only used the card in the first place for the insurance benefits if something went wrong.

  9. Looking Forward Says:

    Glad it's all cleared up.
    Enjoy your vacation! You and your family deserve it. Big Grin

  10. PNW mom Says:

    Hope you and your family have a great time!

  11. Ceejay74 Says:

    I find it beyond hilariously aggravating that their idea of protecting you from fraud was cutting off access to your account but not cutting the ability to use the card! So glad you got it figured out. Enjoy!

  12. rob62521 Says:

    Sorry about your banking troubles, but hope you have a wonderful time!

  13. LuckyRobin Says:

    Me, too, CJ. It should have been the other way, but I'm glad it was not.

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